Return Management

Selling goods online you know how important it is to make the return process quick and easy for customers. "Lion Web Shop" RMA (Return Merchandise Authorization) add-on automates, simplifies and helps to organize the process in the best way possible.

The process is as follows: if customers get faulty products, they can request a return. However, such a request can be made only if certain conditions are met – the product must be returnable and its return period must not be over. You can define all these settings in the "Lion Web Shop" admin panel. Highly configurable system allows making products returnable on a per-product basis and setting individual return period for each of them.

When a return request is submitted, it is automatically displayed in the system, and the administrator sees which products customers want to return, for what reasons, and what action they want to apply (for instance, a refund or replacement). Moreover, customers are kept informed as they receive e-mail notifications about the return authorization.

Also it is possible to issue a credit for future purchases in case the required action cannot be performed. For example, the product that should be replaced is out of stock. Such credits are given as gift certificates. Gift certificate amount is generated automatically , and its price is equal to the product price.